Answers

In short, yes! If a product is not 100% CG-safe, this is highlighted in red & bold under the ingredients. 

99.9% of the products you find at lockenkopf are CG-Safe, 

It has happened in the past that a product with silicone has crept in, these are marked and will not be reordered.     

But of course! I am always happy to help! 

Just send me an e-mail: [email protected] (even easier click on the mail address above). 

In order to be able to help you best, I would be grateful if you would attach a photo of your curls to the mail and if you have any special wishes or problems, please write me a few lines. 

I will be happy to put together a suitable routine for your curls and explain how you should use the products.        

No, I have consciously decided against a quiz. Every hair is different and I believe that a standardised quiz cannot meet the individual needs of your curls. 

That's what I'm here for! wrote me an e-mail: [email protected] (please include a photo of your curls) and I will be happy to put together an individual curl routine to suit your hair.    

I'm looking forward to it! 

For the classification of products by curl type, I followed the table below. "Classification Proukte by hair type"

The option "purchase on account" is handled by a company called PowerPay, which is an independent payment service provider and not Lockenkopf. The invoice comes 5 days after the shipment, by mail to you. Sometimes this invoice hides in the spam folder, if you can not find it there, write me a mail, I will then ask PP to send you the invoice again.        

The "purchase on account" option is handled by a company called PowerPay, which is an independent payment service provider and not Lockenkopf. The invoice will be sent to you by email on the day of dispatch. 
Please transfer only with this invoice to PowerPay and not to Lockenkopf. 

For outstanding invoices, PowerPay automatically sends an invoice by post after 30 days, but this is associated with an additional cost of CHF 1.50.

But of course, just add the product to your "Wish List" and you will be automatically notified when the product is available again.

We ship daily at 3pm from our warehouse in Zug. 

Priority parcels should arrive the next day and Economy parcels will arrive in two days.  

Self-collection made easy!
You can simply select the "Pick up" shipping option at the checkout. If you order Monday to Friday before 3 pm, your parcel will be ready for collection from 3:30 pm. As soon as everything is ready, you will receive an email from us - including a small treasure map showing you where your parcel is waiting for you.

When and where?
The collection can be made after receipt of the mail Monday to Friday from 07:00 to 17:00 at the specified address.
Orders received after 3 p.m. on Fridays are ready for collection from Monday lunchtime.

If your order contains products that have been pre-ordered, the entire order will only be dispatched once all the products it contains are available again.

after we send the parcels you will receive a shipping confirmation, in this confirmation there is a button "View my order" if you click on it, you will get to your order page, here you will also see your tracking code after shipping, just click on it and you will be redirected to the tracking page of the Swiss Post, where you can see all information about your orders. 

If the status of the shipment has not changed after 2-3 days (and the package has not arrived) please write me an e-mail to [email protected]

Please do not wait too long so that we can track down your parcel promptly.  

From the moment lockenkopf hands over an order to the post office, the post office is responsible for the shipment and the proper delivery of the same. If your order has been delivered according to tracking, but you cannot find the package, please contact the post office directly with your tracking number in order to make an enquiry.    

This is very annoying, but unfortunately happens from time to time. 
Please write me an email after receiving a broken product, preferably with a photo of the misery. lockenkopf will replace damaged products of course!  

This is not a problem, you can add more products by placing a new order. Just write in the comment field (in the shopping cart) "please add to my previous order" and we will refund the second shipping cost once your order is shipped. 

Attention: Mon-Fri the mail will be picked up at 15.00, if your first order is before 15:00 and the 2nd after 15:00, then unfortunately they can not be packed together).          

If you tell us the correct address before the post office collects it from us, we can correct it without any problems.
If the parcel cannot be delivered due to an incorrect address, we will unfortunately have to charge the additional shipping costs for resending.

Yes, of course you can return unopened products to lockenkopf within 14 days. Please enclose a note with your name, the order number and the word "Return". This way our warehouse team will know exactly where the parcel came from and how to process it.

Please send the package to the following address:

Lockenkopf GmbH
Franz-Rittmeyer-Weg 5
6300 Zug

lockenkopf does not cover any return costs.

If you open a customer account at lockenkopf , you will be credited with "Lockentaler" for your orders.
Whenever you have unlocked a reward, you will find it in the browser window on the bottom right, via the button "REWARDS" the codes you can copy there and paste at checkout in the field provided.

Unfortunately, the system does not allow us to deduct codes retrospectively. However, if the codes do not have an *expiry date, you can use them again with your next order. The Lockentaler codes do not expire. Only the codes from the newsletters (Lockenpost) have an expiry date.

Paste your code at checkout, in the box provided.
You will find it on the right under your shopping cart listing, labeled: "Gift Card or Discount Code".

Unfortunately, the system does not allow to apply several codes at the same time.
(Not cumulative)